Frequently Asked Questions

Everything you need to know about your festive fashion favorites.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. During peak holiday seasons, we recommend ordering at least 10 days in advance to ensure your festive gear arrives on time.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that seasonal items purchased after December 25th may have restricted return terms.

How do I know which size to choose?

Each product page features a detailed size guide. Our festive sweaters generally have a relaxed fit; if you prefer a more tailored look, we recommend sizing down.

Are your sweaters machine washable?

Most of our knitwear is machine washable on a gentle cycle with cold water. However, for items with LED lights or delicate embellishments, we strictly recommend spot cleaning or hand washing only.

Do you offer international shipping?

Yes, SillySanta ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.